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Refund policy

Due to the type of product being earphones with the sensitivity of hygiene and since our Pods are custom made, we cannot allow returns or exchanges and all sales are generally final. However, the last thing we want to do is leave you dissatisfied. This is why we handle returns and exchanges on a case by case basis.

In the event that the product arrives damaged or does not work, we require video proof emailed to blackpodssu@gmail.com

If you are unhappy with your order, we encourage you to contact us directly so that we may resolve your issue. If your order has already been produced, we are able to cancel your order, however, to obtain a partial refund you will incur a $15.00 cancellation and restocking fee.

An order CANNOT be canceled once it is placed. Due to the automatic nature of our fulfillment system, all orders have production labels created the same day.